Privacy Policy - Via Lucra

1. Introduction

Vialucra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services at vialucra.com. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

Account Information: Name, email address, password
Contact Information: Phone number (for SMS authentication)
Payment Information: Billing address, payment method details (processed by third-party payment processors)
Authentication Data: One-time passwords, login timestamps, IP addresses

2.2 Automatically Collected Information

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on site, click data
Cookies: Session cookies, preference cookies, analytics cookies
Log Data: IP address, access times, referring URLs

3. How We Use Your Information

We use your information for:

3.1 Service Delivery

Creating and managing your account
Authenticating your identity via SMS one-time passwords
Processing subscription payments
Providing customer support

3.2 Security

Preventing fraud and unauthorized access
Detecting and preventing security incidents
Monitoring and analyzing security threats

3.3 Communications

Sending transactional SMS messages (authentication codes)
Sending service-related emails
Responding to your inquiries
Sending important account notifications

3.4 Website Analytics

Understanding how visitors use our website
Measuring website performance and user engagement
Improving our services based on usage patterns
Tracking conversion rates and user journeys

3.5 Legal Compliance

Complying with legal obligations
Enforcing our Terms of Service
Protecting our rights and property

4. Third-Party Services

We use the following third-party services that may collect information:

Google Analytics with Consent Mode

We use Google Analytics with Google Consent Mode to understand how visitors interact with our website while respecting your privacy choices.

Data Collected: Page views, session duration, traffic sources, device information, geographic location (city/country level)

Purpose: Website performance analysis, user behavior insights, service improvement

Data Retention: Data is retained for 26 months as per Google Analytics default settings

Consent Mode: We implement Google Consent Mode V2, which allows privacy-preserving measurement even when you decline cookies

Privacy Features: IP anonymization enabled, Google Signals disabled, ad personalization disabled

EEA Compliance: For users in the European Economic Area (EEA), we use enhanced privacy controls and consent mode

Opt-Out: You can opt-out by declining analytics cookies in our cookie banner or using Google's opt-out tool

Google Privacy Policy →Google Analytics Opt-Out Tool →

Amazon CloudFront

We use CloudFront for content delivery and website performance.

Data Collected: IP address, geographic location, device type, browser information

Purpose: Content delivery optimization, performance improvement

AWS Privacy Policy →

Google AdSense

We use Google AdSense to display advertisements on our website. AdSense uses cookies to serve ads based on your visit to our site and other sites on the Internet.

Data Collected: Device identifiers, browsing activity, ad interaction data, cookies for ad personalization

Purpose: To display relevant advertisements and support our content through advertising revenue

How It Works: Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to our site and/or other sites on the Internet.

Consent Mode: We implement Google Consent Mode V2, ensuring ads are only personalized when you provide consent

Personalization Opt-Out: You may opt out of personalized advertising by visiting Google's Ads Settings

NAI Opt-Out: You may also opt out of third-party vendor's use of cookies for personalized advertising by visiting the Network Advertising Initiative opt-out page

Google Ads Privacy Policy →Google Ads Settings →NAI Opt-Out →How Google Uses Data →

Contact Us

If you have questions about this Privacy Policy:

Email: devsecops@vialucra.com

Mail:

Via Lucra LLC
78 Extonville Rd
Hamilton Township, New Jersey 08620
United States

5. Data Security

We implement appropriate technical and organizational measures:

Encryption: SSL/TLS encryption for data in transit
Access Controls: Role-based access to personal data
Authentication: Multi-factor authentication for admin access
Monitoring: Regular security audits and monitoring

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Receive your data in a portable format
Objection: Object to processing of your data

7. Privacy Controls and Limitations

We respect your privacy choices and provide the following controls:

Cookie Management: You can control cookies through your browser settings. See our Cookie Policy for detailed instructions.
Marketing Opt-Out: You can unsubscribe from marketing emails using the link in any email we send.
Account Settings: You can update your preferences and personal information in your account settings.

Technical Limitations

Please note the following limitations of our current implementation:

Our website is deployed as a static site, which limits some advanced privacy features
Global Privacy Control (GPC) browser signals are not currently supported at the server level
Do Not Track (DNT) signals are not processed by our infrastructure
Some privacy controls require manual action rather than automatic detection

What We Do Support

Cookie consent management through browser settings
Manual opt-out from marketing communications
Data access and deletion requests via email
Transparent disclosure of all data collection practices

We are committed to respecting your privacy choices. If you have specific privacy requirements, please contact us at devsecops@vialucra.com and we will work with you to accommodate your needs.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending email notification for material changes

Your continued use after changes constitutes acceptance.